Legal
Refund Policy
This policy forms part of our Terms of Service and applies to every purchase made on simuladordenegocios.com.
1. The principle
A credit is spent when we start simulating: once you confirm which decision you want to test. Preparing the case does not spend it, and if the simulation ends before that point, the credit is still yours and returns to your balance automatically.
That rule resolves many cases without needing a refund at all: if you cancelled before we started simulating, or if the simulation sat idle for 72 hours before starting, the credit was not consumed. You can see it in your account balance.
2. Cancellation window
You can request a full refund with no explanation required, as long as no credits from that purchase have been used:
- International purchases (USD): within 14 days of purchase.
- Purchases made in Argentina (ARS): within 10 calendar days of purchase, under Argentine consumer law (Law 24.240, art. 34).
Refunds are issued to the original payment method, for the full amount, at no cost to you.
3. Purchases with credits already used
If you have used part of a pack, we refund the unused proportion, calculated on the effective unit price of that pack. Credits already spent correspond to simulations actually delivered and are not refunded.
4. Service failures
If a simulation could not be completed because of a failure on our side, we replace the credit at no cost. If you would rather have the money back, we refund it. The windows in section 2 do not apply to these cases: you can raise it whenever the failure happens.
If the quality of a simulation was clearly degraded by a system problem — it cut off halfway, answered off-topic, lost the thread — write to us with the simulation reference and we will fix it: credit replacement or refund.
5. Expired credits
Pack credits expire 90 days after being granted. Expired credits are not refunded. One exception: if they expired during a prolonged service outage, we extend their validity by the equivalent time.
6. What is not refunded
- Completed simulations, except for the service-failure case in section 4.
- Already-expired credits, except for the exception in section 5.
- Accounts closed for breaching the acceptable use section of the Terms of Service.
7. How to request a refund
- Use the contact form, from your account email, and choose the topic «Refund».
- Include your order number. It is on the receipt we emailed you and in your purchase history.
- We reply within 5 business days.
Where a refund is due, we start it immediately. The money appears on your statement within the window set by your payment method — typically 5 to 20 business days, depending on your bank or card issuer. That timing is controlled by the payment provider, not by us.
USD purchases. Ask us, exactly as you would for a purchase in pesos. Guillermo González is the seller in both currencies; PayPal only processes the payment, and the money goes back the same way it came in — to the account or card you paid with. There is nothing for you to file with PayPal.
8. Chargebacks
If you open a chargeback with your bank or card issuer, please tell us: we can almost always resolve it faster directly. When a settled payment is reversed, the credit balance is adjusted administratively and the adjustment is recorded in your account activity.
9. Contact
Contact form. Or write to [email protected].